Background and challenges
University autonomy and the introduction of a quality management system (as per Section 14 of the Austrian Universities Act) were both linked to a fundamental change in the control of universities. Sustainable processes of innovation and change require professional support. The department supports the rector in developing the quality management system in methodological and process-related ways and by implementing University-wide projects.
The department is developing a conceptual framework for the university’s control system. The ongoing further development of the control model incorporates the specialist expertise of the department’s employees, the application experience of employees in other organisational units, and national and international developments (including recommendations from the 2014/2015 Quality Audit).
The department supports the professionalisation of TU Wien’s appointment procedures through university-wide projects. Manuals and guidelines are a key source of assistance.
The department supports the university-wide process for drafting TU Wien’s development plan every three years and also supports the rector in the creation of a performance agreement with the Austrian Federal Ministry.
TU Wien’s key processes are visualised by the department in a process portal, in order to ensure consistent quality of processes, targets and performance indicators.
The department coordinates a TU Wien intellectual capital statement once a year for the Austrian Federal Ministry of Education, Science and Research. It also produces an annual ranking report for the University Council. Further reports are produced as part of the relevant organisational units and projects. Department employees provide support with this if required and make resources available for the generation of reports.