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Learning from Taylor Swift – Leadership along the 4Es in turbulent times

Leadership competence doesn't develop in a vacuum – it reveals itself in concrete execution. While management literature typically draws on industrial case studies, occasionally it pays to look beyond conventional boundaries: at systems that deliver peak performance under extreme pressure while coordinating millions of stakeholders. Taylor Swift's Eras Tour is precisely such a system. Wolfgang Güttel, Dean of the TU Wien Academy for Continuing Education, analyzes what leaders can learn from arguably the most strategically sophisticated entertainment project of our time.

[Translate to English:] Taylor Swift Pressebild Copyright Universal Music

[Translate to English:]

© Universal Music 

What can leadership learn from one of the most successful artists of our era? Taylor Swift – together with her core creative and management team – provides an exceptionally clear practical example of leadership across the four central dimensions of modern leadership: Execution, Enforcement, Enhancement, and Engagement.

Execution: Operational Excellence as Foundation

Execution reveals Swift's uncompromising operational excellence. Songwriting, storytelling, and live performance have been systematically perfected over years. Tours, album releases, and media appearances follow a precise logic of implementation – comparable to high-performance organizations where reliability, quality, and results orientation form the foundation of success.

Enforcement: Governance and Value Protection

Enforcement secures this excellence. Clear standards, rigorous brand management, and deliberate control over content and rights – visible, for instance, in the strategic re-releases of the Taylor's Version albums – represent consistent governance, role clarity, and rule adherence. Leadership here means: protecting the core and securing value creation.

Enhancement: Strategic Evolution Without Identity Loss

Simultaneously, Swift's career thrives on Enhancement. She leverages her strong foundation to continuously reinvent herself – stylistically, aesthetically, and narratively. The transitions from country to indie-folk or synth-pop demonstrate how targeted exploration, learning, and creative experimentation become possible without losing one's identity.

Engagement: Building Commitment Through Meaning

Finally, Engagement stands out as particularly impressive. The intense connection with the "Swifties" emerges through deliberate interaction, co-creation, and emotional meaning-making. Easter eggs, insider codes, and direct communication create belonging – a central leadership principle for motivation, commitment, and collective performance capability.

The 4E Model in Practice

In my book "Success in Turbulent Times" and in our leadership courses, we consistently address precisely this 4E interplay. Taylor Swift exemplifies how sustainable leadership succeeds: through the conscious balancing of stability and renewal, control and trust, performance and purpose.

The documentary series accompanying the Eras Tour makes this logic impressively visible – both on stage and behind the scenes. Learning from Taylor therefore means: understanding leadership as a dynamic 4E architecture. A competence that becomes decisive in uncertain times.

Wolfgang Güttel is Dean of the TU Wien Academy for Continuing Education and author of "Success in Turbulent Times." Find out more about his leadership courses: www.tuwien.at/en/ace/programs/compact-programs/management-technology/high-impact-leadership-development-program