News articles

.dcall 2021: Heading towards a new digital world of work at TU Wien

The subject areas we are focusing on here are "New World of Work" and "One-Stop-Shop Servicing". On the one hand, this is about using suitable project management tools, and on the other, about a consistent service process at TU Wien for employees and students alike. And talking about students, a digital variant of the student ID really would be a good idea too!

[Translate to English:] digitale Arbeitswelt

© Photo by Leon on Unsplash

[Translate to English:] © Photo by Leon on Unsplash

There is great potential for digitalization in the world of work and in administration, with regard to process optimisation and increased efficiency. In the last two years, our worlds of work and student life have changed dramatically. We quickly and easily learned to use new information technologies for our communication and remote collaboration. We became more flexible, and space and time took on a different significance. Due to the increase in working from home and distance learning, we are using many different tools, digital workflows, chat channels, etc.

But what does the change look like for project management? What do employees at TU Wien require from a project management tool and which ones are currently in use?

TU Wien handles projects in various forms and sizes in a variety of different departments, ranging from research projects and management projects to IT projects. But what tools are being used to implement these projects? This is the question that the .dcall project "Project Support as a Service" addresses. The project aim is to create a concept to digitally map and support the project management and project portfolio management process. On the one hand, it should record the different requirements for management, resource planning and representation, and on the other, analyse the solutions/tools that are already in place. The concept should ideally be applicable both to academic projects and projects relating to service provision. In the long term, this should lay the foundation for TU-Wien wide support for the management of projects, resources and external representation. The project started with a requirements analysis and once possible tools have been evaluated, will move to the pilot phase.

Subject: "One-Stop-Shop Servicing" – a cross-organisational service process for students and employees at TU Wien

The .dcall project „Gemeinsam zum One-Stop-Shop mit University Service Management“ is about providing an overview of the services offered at TU Wien. The aim here is to create a TU Wien service catalogue that includes the providers of the services and those responsible for them, as well as structuring these offerings by customer group and context. Focus is primarily placed on long-term usability, content quality, ease of maintenance by the service providers and making it easy for customers to search, and not so much about claiming to be complete. The project also pays particular attention to on-site support at TU Wien as part of hybrid service arrangements. A prototype service catalogue is currently being created, in parallel with identifying best practices for providing the services. The prototype is primarily being created as a pilot and subsequently a trial run will start.

Students bid farewell to the credit card format student ID

In the "Student Life Hacks" programme, TU Wien is living up to its name by taking the student ID card one step further towards digitalization. The "Digital student ID card" project is developing a concept that makes the student ID card easy to open and use just by tapping twice on a smartphone. It could therefore provide a digital addition to the existing cards. It would get round the problem of lost or forgotten ID cards, and seamlessly adopt automatically updated validation data once students have successfully registered to continue their studies. Small innovations such as these could simplify "day-to-day student life" in future, bringing us a huge step closer to integrated digitalization.