All news at TU Wien

Set new SAP password, TUinsight only accessible from the TU network

Security measures: Passwords have been reset centrally in SAP, and certain areas such as TUinsight are currently only accessible from the TU network.

As of 31 January 2026, 1 p.m.

Due to the current security incident, the following security measures were necessary. We will communicate the current status via Finance News.

  • SAP E_User passwords have been reset. This affects all persons who work directly in SAP.
    (Note: SAP Services is not affected because the TU password is used for this.)
  • TUinsight and the planning database are currently only accessible from the TU network.

Reset your password for SAP E_User:

  1. Open the website sap.tuwien.ac.at
  2. Log in to SAP Services with your new TU password
  3. Select the tile ‘Service functions’
  4. Click on ‘Unlock SAP E-User/initial password’
  5. Select the green button ‘Request initial password’
  6. The requested password will then be sent to you by email.
  7. Use this to log into SAP once and set a new SAP password that is different from your previous one.

SAP Password policies

Please set new, unique (not used anywhere else) and strong passwords. 

The password must only consist of numbers, letters and the following (ASCII) special characters:

!"@ $%&/()=?'*+~#-_.,;:{[]}\<> space and grave accent

  • Length: The password must be at least 10 characters long
  • Different characters: The first three characters must be different
  • Lowercase letters: The password must contain at least one lowercase letter
  • Uppercase letters: The password must contain at least one uppercase letter
  • Digits: The password must contain at least two digits
  • Special characters: The password must contain at least two special characters
  • Change compared to previous password: The new password must differ from the previous one by at least 7 characters
  • Validity period: Productive passwords are valid for 180 days. After this period, you will be prompted to change your password

Please follow these guidelines to create a secure password in accordance with SAP specifications and to ensure the security of your account.

If you need help or have any questions, please contact sap-support@tuwien.ac.at. We endeavour to process enquiries promptly, but ask for your understanding that not everything can be dealt with at once.