This study compares the proposed AR-based review process with the traditional plan-based approach, assessing both hard and soft factors. To this end, the durations of the individual process steps were measured, with a particular focus on the time spent by the officers (as a hard factor). In addition, qualitative surveys were conducted to gather the subjective impressions of the test participants (as soft factors). The key findings were a reduction in the officers’ workloads and an improvement in spatial understanding. While the overall review time remained similar, the use of AR reduced officers’ workload by over 40%. Additionally, the test participants stated that AR improved their spatial understanding and alleviated the time pressure within the process. This case study demonstrates the potential of AR in the permissions process and could serve as a model for other cities and countries.

The full publication can be found here:

https://doi.org/10.3390/buildings15173228, opens an external URL in a new window